Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
You will be charged 50% of your total cost should you cancel within 24 hours of your scheduled appointment time, and 100% of your total cost will be charged if you do not show up for your appointment or if you cancel your appointment within 4 hours of your scheduled time.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 24 hours either by text, email or both. You will be charged 50% of your total cost should you cancel within 24 hours of your scheduled appointment time, and 100% of your total cost will be charged if you do not show up for your appointment or if you cancel your appointment within 4 hours of your scheduled time. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Miami has to offer!
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your cur- rent extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash ex- tension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at The Lux Lash, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $20 fee. Please contact us directly to schedule your after hours appointment.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary Lux mini fill if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.